Your privacy matters to us. This Privacy Policy explains exactly what personal data 5 ph collects from Filipino players, how we use it, who we share it with, and how we keep it safe. By using the platform, you agree to the practices described here. If you have any questions after reading this page, our FAQ is a good place to start, or you can reach us directly at [email protected].
When you register an account on 5 ph, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure that only eligible Filipino players aged 21 and above can access the platform. We may also ask for a government-issued ID during the verification process to comply with applicable regulations. All personal details you provide are stored securely and are never sold to third parties. You can update your personal information at any time by contacting our support team at [email protected].
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method and transaction history on the platform. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled through secure, encrypted channels. Transaction records are retained for regulatory compliance and to help resolve any disputes that may arise. We may also use transaction data to detect unusual activity and protect your account from unauthorised access. Your financial data is accessible only to authorised 5 ph personnel and relevant payment processors.
When you access 5 ph through your mobile browser or any device, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and pages visited. This data helps us optimise the platform experience for Filipino users and diagnose any technical issues you may encounter. We also track in-platform activity such as games played, bets placed, and session duration to improve our services and personalise your experience. Usage data is analysed in aggregate form and is not used to identify you individually without cause. You can limit certain types of data collection by adjusting your browser or device settings, though this may affect some platform features.
We use the information we collect strictly to operate, improve, and protect the 5 ph platform for all Filipino players. Your data is never sold, rented, or traded to any third party for marketing purposes. Below are the specific ways we put your information to work on your behalf.
Got Questions? Check the FAQWe use your personal details to create and maintain your account, verify your identity, process your transactions, and communicate important account updates to you.
Your data helps us detect suspicious activity, prevent unauthorised access, and protect the integrity of the platform for every player on 5 ph.
Aggregated usage data allows us to understand how Filipino players interact with the platform so we can improve performance, fix bugs, and add features you actually want.
We monitor gaming patterns to identify players who may need support and to enforce responsible gaming measures in line with our Responsible Gaming commitments.
We may send you transactional emails or platform notifications related to your account, deposits, withdrawals, or important policy updates. You will not receive unsolicited marketing without your consent.
Certain data is retained to meet our obligations under Philippine law and applicable gaming regulations, including anti-money laundering requirements and age verification duties.
As a Filipino player on 5 ph, you have clear rights regarding the personal information we hold about you. Here is a plain-English summary of what you can ask us to do.
You have the right to request a copy of the personal data that 5 ph holds about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe. To make an access request, simply contact us at [email protected] with the subject line "Data Access Request" and include your registered email address. We may ask you to verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised person. There is no fee for making a standard access request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. This includes your name, contact details, or any other personal data on your account. Keeping your information accurate is important for smooth account operation, especially when processing withdrawals or verifying your identity. You can request a correction by contacting [email protected] or by updating certain details directly within your account settings. We will action correction requests promptly and confirm the update once it has been made.
You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that certain data must be retained for a minimum period to comply with Philippine legal and regulatory requirements, even after your account is closed. We will inform you of any data we are legally required to retain and the reason for doing so. Deletion requests can be submitted to [email protected] and will be reviewed within a reasonable period. Once deletion is confirmed, your data will be permanently removed from our active systems.
You have the right to object to certain types of data processing, including any processing based on our legitimate interests where you feel your rights and freedoms override those interests. If you object to receiving service-related communications, you can opt out by contacting us directly. Note that opting out of essential account communications may affect your ability to use certain platform features. We will review all objections carefully and respond with a clear explanation of our decision. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in the Philippines.
Now that you know how we handle your data, you can use the platform with full confidence. Register a free account today and enjoy sports betting, live casino, slot games, and more — all in Philippine pesos, all from your mobile. If you still have questions about your privacy or account, our FAQ page has clear answers for Filipino players, or check our Terms and Conditions for the full picture.